Stalling is most likely to be caused by a damaged controller. Please contact our after-sales service team for repairs.

If you experience instability with the stem while riding, please stop riding immediately and check the following items:  Check if the folding latch has be...

If the headlight is dim, uneven, or not working at all, please check whether there is dust or water in the light hood. If you find dust or water inside the...

If the battery does not charge anymore, please check and make sure that the charging port is clean and free from obstructions. Issues with charging may also...

If you see a red dot on your kick scooter dashboard, we recommend that you send your vehicle to our service centre for maintenance. Please submit a service...

There are instances when the kick scooter may not turn when using it the first time. This often occurs when some cables are disconnected.  Please check the...

If you hear a rubbing noise from the front wheel, the brake line may be too tight.  The Kqi2 kick scooter uses a drum brake and only has a mechanical brake...

The NIU kick scooter uses both mechanical and electronic brakes. If you are experiencing issues with the brakes, please check first for issues with the mech...

If you noticed that the brakes on your Kqi2 Pro are not responsive and require more tension to brake, you will need to check or fix the brakes. The Kqi2 Pr...

You may encounter some noise from the disc brakes when you begin using your kick scooter for the first time. Please check the state of the brake disc plate....