Check if the front and rear wheel fastening screws (nuts) are loose. If they are, tighten the screws (nuts). If they are tightened and the tyre still wobble...

If you are using the kick scooter for the first time, please make sure you have assembled and paired your NIU kick scooter to the NIU App correctly. If you...

To fold the kick scooter, pull the latch release switch upward. While holding the handlebar with one hand, press the safety latch all the way down. Connect ...

If the tail light does not power on, the tail light or the controller may be faulty. Please contact our after-sales service team for repairs.

First, check if the power button has moved or if it is stuck. If so, you can try to move it back to its correct position, press and hold, then check if the ...

Stop riding immediately. If the handlebar tube becomes loose, check if the handlebar locking cover is loose. Tighten the handlebar locking cover screws if n...

Rattles are generally caused by loose parts, friction, or vibration. Standing next to the kick scooter, push it forward to determine where the noise is comi...

If the thumb throttle is not returning to its normal position, check if there is enough space between the throttle and the handle grip. If there is not, you...

You can check if there is anything stuck in the brake handle. Remove any dirt or small particles that may be stuck there. If the brake handle does not retu...

If your kick scooter is new, the brakes will loosen and become smoother after a short period of time. You can also adjust the regenerative braking settings...